Returns Policy

Infinity Collections does not accept any refunds or exchanges on any purchases.

All sales are final.
Suppose you wish to refund or exchange your purchase because you no longer want/need it. In that case, we will not be able to offer you a refund, exchange, or store credit | If you received your order in the mail and failed to pay duties and taxes on it. The courier company mails it back to us, you are not eligible for any refunds or credits | If you entered the wrong address at checkout and did not let us know directly, we are not responsible for sending it to the false shipping address you provided and will not recompense you the value of the packaging + shipping fees.
 
In special circumstances and to guarantee customer satisfaction, we will offer refunds, exchanges or store credits in the following circumstances only.

TRUSTED DELIVERY
The chances of your items arriving to you are slim because our shipping couriers are safe and reliable. Of course, in the case that something happens to your purchase, know that we will always do everything we can to satisfy you.

SATISFACTION GUARANTEE
Not a lot of other vendors can promise to go above and beyond. Let’s be real: things happen sometimes. When they do, you need to make sure your vendor is going to be there for you. No matter what happens, we strive to provide you with a 100% satisfaction guarantee.

RESPONSIVE & SUPPORTIVE
If anything goes wrong with your purchase, we welcome you to communicate it to us directly through email. Our team is here to ensure we get back to your concerns as soon as possible!

RETURN POLICY FAQ

1. YOUR PURCHASE ARRIVED DAMAGED IN THE MAIL.
   In the case that your purchased items arrive to you in damaged condition, we offer certain solutions depending on the condition of the products. Please note that you must send us photograph proof that the items arrived damaged in the mail within 12 hours of delivery. If you send us photograph proof after 12 hours, we – nor the courier company – can be held liable and no refund/recompensing will be issued.
   In the instance that your jewelry arrived with a piece or pieces missing but the links/jump rings and missing pieces are in the package, it means that the courier company did not handle the package with care and either dropped it or mishandled it. In circumstances like this, although the courier company is responsible for the damage incurred to the product, we will do our best to help you. Most often when pieces have come off but are still in the package, along with the jump rings/links, we will instruct you on how to repair it. This solution would not only be the quickest and most effective.
   If the product arrived damaged to you in the mail and it was due to our error (and not that of the courier), we will either reimburse you or ship you a replacement order. These resolutions may differ for in-store and local purchases.
2. WE SENT YOU THE WRONG ITEM.
   If what you ordered was not what was delivered, we will send you the correct product (with no new shipping charges billed to you). Depending on the circumstances and what you purchased, we will pay for you to ship the wrong product back to us.

+61435865636
help@infinitycollections.com
We ship from Sydney, Australia